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  1. We guarantee we supply only genuine and only new auto spare parts which we purchase from official distributors.
  2. We are responsible for:
    • Declared but not delivered spare parts.
    • Damaged during transportation spare parts.
    • Defective spare parts due to the fault of the manufacturer.

Quality control

To minimize reclamation cases we:

  • Use double control warehouse system: during procurement and packaging.
  • Compose and send to our customers a list of spare parts in every shipping place (packing list document).
  • Additionally mark with a sticker composite space which is formed by embedding as a rule small and light spare parts inside overall units such as moldings, panels etc. This sticker contains a list of nested spare parts.
  • Additionally check and mark with a special "QUALITY CONTROL" sticker tape boxes with optics, glass, painted body panels, bumpers, doors, hoods and other vulnerable spare parts which can be easily damaged.
  • In any issue case we send to our customers all the details (photos and description) of spare parts with some problems for a customer’s final decision.

Short delivery

  1. In any short delivery case of one or more delivery places be sure to ask the carrier to draw up and sign a document about the fact of short delivery.
  2. In any short delivery case of one or more spare parts please inform us with the following details:
    • Visible damage in packaging and/or signs of opening a packaging with photos if any.
    • Corresponding marks in the carrier’s documents during obtaining spare parts.
      The fact of checking contents in the damaged box with the description of packing list in the presence of a carrier’s representative.
    • The presence of a sticker on a packaging with a list of nested spare parts.
    • Your assumption about the possible cause of loss.

After receiving the necessary information we will be able to accept the short delivery claim.

Details of compensation – look in section How to get a compensation.

Damages

When you detected damaged spare parts during obtaining them please inform us with the following details:

  • The place of obtaining spare parts.
  • Visible damage in packaging and/or signs of opening a packaging with photos if any.
  • Corresponding marks in the carrier’s documents during obtaining spare parts.
    The fact of checking contents in the damaged box with the description of packing list in the presence of a carrier’s representative.
  • The presence of a "QUALITY CONTROL" sticker tape on a packaging.
  • The description of damaged spare part. Photos of damaged spare part are mandatory. You must provide us with photos made from different angles: the whole spare part and damaged element of spare part.
  • Your assumption about the possible cause of damage.
  • Your opinion of a possibility to repair the spare part and your consent to buy the spare part with a discount.

After receiving the necessary information we will be able to accept the damage claim.

Details of compensation – look in section How to get compensation.

Manufacturing defects

When you detected a defective spare parts during obtaining them please inform us with the following details:

  • The description and photos of a defect.
  • Your assumption about possible cause of defect.
  • A copy of the official technical expertise that confirmed the defect.
  • Your opinion of a possibility to repair the spare part and your consent to buy the spare part with a discount.

In some cases we reserve our right to ask you to send us a defective spare part to our office in UAE or to our representative in Moscow, Russia.

After receiving the necessary information / defective spare part we will be able to accept the defect claim.

Details of compensation – look in section How to get compensation.
 

How to get compensation for claim

If your claim was accepted by your personal manager there are several options:

  • You make a return consignment document and we make a refund.
  • You make a return consignment document and you pay the rest of amount excluding the amount of claim spare parts with a possible discount for repair.
  • Your account balance is increased by the amount of claim spare parts with a possible discount for repair.
  • You can tell us about your own suggestions for solving the case.

Claim spare parts consider as short delivery’ ones by default. If you still need these spare parts you can place a new order on our website or via your personal manager.

Rejection of a claim

Claim is not accepted in the following cases:

  • We didn’t get any necessary information about claim.
  • After the expiration of 14 (fourteen) days from the moment a customer gets the spare part.
  • Minor scratches and attritions of body spare parts which are prepared for painting due to a fact that most of car manufacturers abandoned cardboard packaging of body spare parts in favor of bubble wrap or thick paper.